We will process orders within 48 hours of receiving under normal circumstances but we do not guarantee it. If your order is time sensitive consider choosing a faster delivery from Canada Post.
We do not charge a handling fee. You pay only for shipping charges based on Canada Post flat rate boxes. (This may change depending on finding an alternate way to calculate shipping cost.) Rates for small, medium & large flat rate boxes are for total order up to 5 kg, so long as the order fits in the box you've chosen. If there is a difference between our shopping cart shipping fee and the actual fee we will refund the difference if you were charged too much. If under charged we will send an invoice for the added cost.
We cannot back order merchandise. If what you ordered is out of stock we will let you know and give you alternate options or a refund. Our soap requires 6 weeks to cure therefore an item may go out of stock before it is replenished. Orders are filled on a first come first served basis.
All sales are final. We cannot accept returns unless it was damaged during shipment. In such a case please contact us to remedy the situation. We make every effort to secure items in sturdy packaging. Receiving damaged goods may be the fault of Canada Post. Using their service means items are insured and damaged goods may be the result of their mishandling, in which case, a claim will be administered with Canada Post.
If you just didn't like the soap you received, please contact us with your concern. We may be able to direct you to something different based on your feedback. We will do our best to keep you as our valued customer.
All orders are shipped via Canada Post that include tracking numbers and $100 shipping insurance.
We ship to the USA however, all customs, brokerage and duty fees are the responsibility of the recipient.
All prices are in Canadian dollars.
Accepted payment methods are PayPal (which accepts various credit cards), Square Reader (your prompted to insert the numbers on your card), and E-transfer, in which case we will send an email with the total and question/answer. Mud Pie Soap reserves the right to not release or ship orders until payment clears.
Please contact us via the contact form on the "Home" page or "About Us" page. We will do our best to address any question or concern you may have. We have a wealth of knowledge that is not part of our website such as the safety of essential oils or the effectiveness of a particular oil etc. and we may be able to more thoroughly answer your questions directly.
If you are unsure our product is right for you,
please read the label before using.
if you experience any discomfort
from the use of our products!
Conditions of this website use:
Please read the following agreement before purchasing any product from Mud Pie Soap via this website. By purchasing a Mud Pie Soap product you agree to the following conditions:
Limitations of Liability
Advice, statements or opinions should not be relied upon when making important personal, medical, legal or financial decision; nor do we accept any liability connected with the use of the information contained in this website. You should consult a professional to obtain specific advice appropriate to your circumstances. By using this website, you accept ALL terms of this User Agreement and understand that your use of this website is at your sole risk. This User Agreement and any disputes or claims related in any way to your use of the website shall be governed by, and construed and enforced in accordance with, the laws of the Province of Alberta as well as Canadian Federal Law.
Customers should purchase products from Mud Pie Soap with a clear understanding that they are not intended and should not be used as a substitute to diagnose, treat, cure or prevent any illness or disease. The information provided makes no representation as to its comprehensiveness or accuracy. Product information and descriptions presented are for educational purposes only. It does not cover all possible uses, precautions, side effects and interactions. This information should not be used as a substitute for medical counseling with a health care professional. Under no circumstance should these products be likened to drug products prescribed for the treatment of specific ailments.
Therefore all products must be used at the customer's own discretion . Mud Pie Soap shall not be held responsible for any damages to property or for any adverse physical effects (including bodily harm or injury) caused by the use of a Mud Pie Soap product. The user of the product is solely responsible for for the ordinary or otherwise use(s) of the product and is outside the control of Mud Pie Soap, therefore no warranty, expressed or implied, is made as to the effect(s) of such use(s) including damage or injury or the results obtained.
Proposition 65 for California Residents:
It is the sole responsibility of the Customer to refer to the updated list of items listed on Proposition 65 and refrain from purchasing those items or products containing those items from Mud Pie Soap. Mud Pie Soap shall not be held responsible for your failure to do so and under no circumstances shall be held liable for any subsequent damages, injury, loss or resultant legal actions, claims or litigation arising thereof.
In no event shall Mud Pie Soap be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of this website or from any information, services or products obtained through this website, even if Mud Pie Soap has been advised of the possibility of such damages.
Use of Site
Harassment in any manner or form, or the use of abusive or obscene language on the website, including via e-mail, social media or public comments is strictly forbidden. Impersonation of others, including a Mud Pie Soap employee, host or representative, as well as other members or visitors on the website is strictly prohibited. You may not upload, distribute or otherwise publish about Mud Pie Soap website any content which is; abusive, defamatory, invasive of privacy or publicity rights, obscene, threatening or otherwise objectionable, that may constitute or encourage a criminal offense, violate the rights of any party, or which may otherwise give rise to liability or violate any laws.
In the event that a Mud Pie Soap product is mistakenly listed at an incorrect price or description, we reserve the right to refuse or cancel any orders placed for the product listed at the incorrect price. Mud Pie Soap reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for a purchase and your order is cancelled, Mud Pie Soap will issue a full refund to the credit card used at time of purchase.
The customer assumes responsibility for any missed discounts, for any reason, due to price changes that may occur irrespective of the time duration.
The content included on this website, including but not limited to text, graphics, logos or code is copyrighted as a collective work under the Canadian, United States and International copyright laws, and is the property of Mud Pie Soap and other third party services. The compilation of all content made available on the website is protected unless otherwise specified. All rights reserved.
All trademarks, service marks, trade names and logos used on the site are the trademarks or registered trademarks of Mud Pie Soap and its affiliates. All other trademarks not owned by Mud Pie Soap or its affiliates that appear in any Mud Pie Soap service are the property of their respective owners, who may or may not be affiliated with or connected to Mud Pie Soap. You agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the site, in whole or in part, unless authorized, to do so. Permission is granted to electronically copy and print hard copy portions of this website for the sole purpose of placing an order or purchasing products from Mud Pie Soap.
Mud Pie Soap provides products listed on this website "AS IS" and without any representations or warranties whether express or implied, including, but not limited to the implied warranties for a particular purpose, quality of products described on the site are hereby disclaimed to fullest extent permitted by law.
Mud Pie Soap does not guarantee that this website will be uninterrupted, error-free, that defects will be corrected, or that the website or the server that makes the website available are free of viruses or other potentially harmful components. You assume full responsibility and risk of loss, including loss of data such as personal information and credit card information, resulting from your use of this website. Mud Pie Soap does not make any warranties or representations regarding the use of the materials on this website in terms of correctness, accuracy, adequacy, usefulness, timeliness and reliability or otherwise.
You agree to indemnify, defend, and hold harmless Mud Pie Soap, its affiliates, and their respective owners, officers, directors, employees, agents, licensors, suppliers, and third party partners from and against all claims, losses, damages and costs, (including attorney's fees) or other expenses from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) and/or use of Mud Pie Soap products, by you or any other person accessing the website using your internet account. If we make a claim for indemnification, you agree to seek and receive written permission from us before agreeing to settle any claim or action. Please note this provision shall survive the termination of this Agreement and remain in full force and effect.
The terms and conditions are applicable to you upon your accessing the website and/or completing the registration or shopping process. The terms and conditions, or any part of them, may be terminated by Mud Pie Soap without notice at any time, for any reason. The provisions relating to Copyrights, Trademarks, Disclaimer, limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Mud Pie Soap reserves the right at any time to change the terms and conditions of this Agreement with or without notice. Any enhancements, additions or modifications to the contents on the website will be subject to this Agreement.
Governing Law and Litigation
The terms and conditions and your use of this website shall be governed in all respects by the laws of Canada and the Province of Alberta, Canada without regard to its conflicts of law principles, and not by the 1980 U.N. Convention on Contracts for the International Sale of Goods. You agree that jurisdiction over, and venue in, any legal action or proceeding directly or indirectly arising out of or relating to this website (including but not limited to the purchase of Mud Pie Soap products) shall be brought solely in the Federal or Provincial courts of competent jurisdiction sitting in Alberta, Canada and; you expressly submit to the jurisdiction of said courts and consent to extra-territorial service of process. Should any part of this Contract be held invalid or unenforceable, that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with Mud Pie Soap is in conflict or inconsistent with this Contract, this Contract shall take precedence. Failure of Mud Pie Soap to enforce any provision of this Contract shall not be deemed a waiver of such provision nor the right to enforce such provision.
Any cause of action or claim you may have with respect to the website (including but not limited to the purchase of Mud Pie Soap products) must be commenced within one (1) year after the claim or cause of action arises. Mud Pie Soap's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Mud Pie Soap may assign its rights and duties under this Agreement to any party at any time without notice to you.
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